Return & Exchange Policy

At House of Curves, we strive to provide the best shopping experience for our customers. To ensure a smooth process, please read our return and exchange policy carefully.

Returns

  • Eligibility: Returns must be initiated within 7 days of delivery. Any request for a return after this period will not be entertained.
Exclusions:
  • White Shades: Due to the nature of white-colored garments, we do not accept returns for any products in white shades.
  • Plus Sizes and Custom Orders: As these items are specifically tailored, we do not accept returns for plus sizes or custom-made orders.
Process:
  • Initiation: To initiate a return, please contact our customer service team with your order details and reason for return.
  • Quality Check: Once the return request is approved, the product will undergo a quality check to ensure it is unworn, unwashed, and in its original condition with all tags intact.

Refund:

  • After passing the quality check, the refund amount will be processed and credited to your original method of payment within 7-10 business days.

Exchanges

  • Eligibility: Exchanges must be initiated within 7 days of delivery. Any request for an exchange after this period will not be entertained.
Exclusions:
  • White Shades: Due to the nature of white-colored garments, we do not accept exchanges for any products in white shades.
  • Plus Sizes and Custom Orders: As these items are specifically tailored, we do not accept exchanges for plus sizes or custom-made orders
Process:
  • Initiation: To initiate an exchange, please contact our customer service team with your order details and the desired new product.
  • Quality Check: Once the exchange request is approved and the pickup is done, the returned product will undergo a quality check to ensure it is unworn, unwashed, and in its original condition with all tags intact.
  • Dispatch: After passing the quality check, the new product will be dispatched to you. Please note that exchanges can only happen once per order.
  • Returning one item purchased during a combo
  • If you have purchased two or multiple items from a combo and choose to return either one of them, then the return amount credited would be as per the individual item price and not the combo price. Eg. If you purchase 2 cotton trousers for Rs. 1399 with a discount of 15% while one of them is priced at Rs.799  and choose to return one of them - then you will be refunded Rs. 600 (1399-799). Similar Terms & Conditions will be applicable in other product categories as well.
  • When you send back items from an order with multiple items, the discount will be adjusted on the basis of the items you keep from the order. Eg. if you purchase 4 items and avail of a discount of 25%, In case you wish to return 2 items out of them, then the discount calculation will be revised to the number of products you keep, i.e. 15% for 2 items.

General Guidelines

  • Contact Information: For any assistance or queries regarding returns or exchanges, please contact our customer service team at houseofcurves2015@gmail.com or +91 9899386485.
  • Condition of Products: All returned or exchanged products must be in their original condition, unworn, unwashed, and with all tags intact.
  • Shipping Costs: Customers may be responsible for shipping costs associated with returns or exchanges, except in cases where the product received was defective or incorrect.

We value your satisfaction and are here to help you with any concerns. Thank you for shopping with House of Curves.